Please contact us at (239) 461-5522 to request an RMA number.
Within 14 days (from date of invoice), a PRODUCT may be returned for exchange (or for refund where permitted) subject to the PRODUCT being in its new and unused condition. It must be 100% complete with all parts, instructions and undamaged packaging, exactly as originally supplied, and so that it is fit for resale. Sorry but we are unable to refund or exchange 'used' or 'installed' PRODUCTS. All returns must be pre-authorized (please call us for an RMA number and return instructions). The return must be received within 14 days of being authorized and we recommend that appropriate shipping insurance is obtained because we are not responsible for any loss or damage of a PRODUCT being returned. Except for warranty claims, failure to request a return after 14 days (from date of invoice) will be deemed to be permanent acceptance of the PRODUCT. Do not attempt to return a PRODUCT without a valid RMA number clearly displayed on the shipping carton as it will not be accepted and will result in being returned to the sender at the sender's expense. All returns must be shipped in a separate, appropriate shipping carton with suitable packing materials to avoid damage. A PRODUCT shown at our web site identified in the specifications or elsewhere as "Special Order" or "Non-Returnable" or "Non-Refundable" cannot be returned for refund including (but not limited to) all Christmas light strings, light bulbs and batteries.