12 MOST FREQUENTLY ASKED QUESTIONS...

1.  Where do I find more information about a product?
Every solar light we advertise has a detailed product description. If necessary press the purple MORE INFO button found below the product description to view specifications, dimensions and additional information.

2.  How do I know if an item is available?
If an item is unavailable or temporarily out of stock, usually a notice is displayed below the product description. Otherwise the item is usually in stock.

3.  Where are orders shipped out from?
All orders ship from our S.W. Florida warehouse and we ship orders worldwide daily. We do not use any third party suppliers or drop-shipper's. All products are are own products which are physically held within our own warehouse.

4.  When will an order ship out and how much is the shipping cost?
Most orders are shipped within 1-2 business days. In addition, please be patient by allowing appropriate shipping time from Florida to your delivery address. Shipping costs and shipping options are all displayed during the check-out process once you have added what you need to your shopping cart.

5.  Do I have to pay sales tax?
Sales tax (at 6%) is only applied to orders being shipped to a Florida address.

6.  Can I get a catalog or brochure?
We do not publish or mail out catalogs or brochures (with the exception of our solar street lights). We believe this to be a waste of paper and completely unnecessary in this day and age. You can simply print off any product of interest directly from our web site.

7.  How do I place an order?
Quite simply, you can place your order here at our web site. Payment is secure. Orders from the general public will need to be made at this web site. We do not normally take orders, via the telephone, from the general public unless there are very specific or very unique circumstances.

8.  My credit card was declined, what do I do?
If paying by credit card be sure to only enter your credit card billing address otherwise your card will be declined by your issuing bank. Remember, it's your card issuer that decides if the transaction is accepted or declined, not us. The majority of those credit cards that are declined are because of insufficient funds or the address you entered at this web site was not your credit card billing address. Call your card issuer if you have questions or problems.

9.  My credit card billing address is a P.O. Box, what do I do?
Ensure you only use your credit card billing address details when placing your order. Then, once your have completed your on-line order, simply email us with your ship-to address details, for UPS shipping.

10.  Do you ship orders internationally?
Yes, unlike 80% of US e-commerce stores, we gladly accept international orders. We ship international orders, worldwide, on a daily basis.

11.  Why do you generally only ship to the credit card billing address?
The reason is simple and logical. It basically eliminates credit card fraud because only the cardholder will be receiving the order and not a fraudster ordering with delivery to an alternative address. All credit card issuers recommend this policy, for obvious reasons. We also use AVS (Address Verification System) to ensure the address matches the credit card billing address and all transaction are processed in 'real-time' instantly the very moment a customer submits the order on-line.

12.  Where do I find sizes, specifications or light output information?
For additional product information (including light output, dimensions and specifications) press the purple MORE INFO button below the product description.

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TELEPHONE:

Cape Coral (FL) - Sales & Customer Service
Tel: 239-461-5522
MONDAY-THURSDAY 10.00am - 4.00pm EST
CLOSED FRIDAY, SATURDAY, SUNDAY & ALL PUBLIC HOLIDAYS

Beverley Hills (CA) - Sales
Tel: 323-284-5115
MONDAY-THURSDAY 7.00am - 1.00pm PST
CLOSED FRIDAY, SATURDAY, SUNDAY & ALL PUBLIC HOLIDAYS

New York (NY) - Sales
Tel: 646-736-7467
MONDAY-THURSDAY 10.00am - 4.00pm EST
CLOSED FRIDAY, SATURDAY, SUNDAY & ALL PUBLIC HOLIDAYS

Houston (TX) - Sales
Tel: 713-893-3364
MONDAY-THURSDAY 9.00am - 3.00pm CST
CLOSED FRIDAY, SATURDAY, SUNDAY & ALL PUBLIC HOLIDAYS
 

TECHNICAL SUPPORT:

Technical support is available on THURSDAY'S ONLY from 10am - 4pm EST.
Technical support can only be reached at: 239-461-5520
 

FAX:

Our fax number is: 239-337-7887
 

EMAIL:

Our email address is: sales@solarilluminations.com


ADDRESS:

Our address is: 14965 Technology Court, Units 3-6,
Fort Myers, Florida, 33912, USA.

Calls may be monitored and/or recorded for security and/or training purposes